At puregoblet.com, we aim to provide a clear and reliable delivery experience. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed within 3–5 business days after the order has been successfully placed and payment has been confirmed.
Processing time refers to the period required to verify the order, prepare the products, and arrange the shipment.
Orders placed on weekends or public holidays may begin processing on the next business day.
During periods of increased order volume, holidays, or circumstances beyond our reasonable control, processing may take additional time. If a significant delay affects your order, we will make reasonable efforts to provide an update.
2. Delivery Time
After an order has been processed and handed to the carrier, estimated delivery generally takes approximately 10–15 business days.
Delivery times are estimates and are not guaranteed. Actual delivery time may vary depending on the destination, carrier operations, weather conditions, customs procedures, holidays, local delivery conditions, and other circumstances beyond our reasonable control.
The applicable shipping option and estimated delivery information will be presented during the purchasing process when available.
3. Shipping Carriers
Orders may be shipped using established third-party delivery carriers selected according to the destination, package requirements, service availability, and fulfillment arrangements.
Available carrier information and tracking details will be provided when applicable after an order has been shipped.
- DHL
- FedEx
- UPS
- USPS
The carrier selected for an individual shipment may vary according to the destination and shipping requirements.
4. Tracking Information
When tracking is available, tracking information will be provided after the order has been shipped.
Customers can use the tracking information to monitor the progress of their shipment through the applicable carrier’s tracking system.
Tracking information may take some time to become active after the shipment has been handed to the carrier.
5. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is submitted for payment.
The final order total will include the applicable product prices, shipping charges, taxes, and other disclosed amounts where applicable.
6. Delivery Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
Please carefully review your shipping address before submitting your order. If an incorrect or incomplete address causes a delivery problem, additional delivery arrangements or charges may apply where permitted by applicable law.
7. Delayed Deliveries
Although we work to process and ship orders within the stated timeframes, delivery delays may occasionally occur due to circumstances outside our reasonable control.
These circumstances may include:
- Severe weather
- Carrier delays
- Transportation disruptions
- Customs processing
- Public holidays
- Unexpected operational disruptions
- Incorrect or incomplete delivery information
- Other circumstances beyond our reasonable control
If a significant delay occurs, customers may contact us for assistance. We will make reasonable efforts to help investigate the shipment and provide available tracking or delivery information.
8. Lost or Damaged Packages
If tracking indicates that a package has been delivered but you have not received it, or if your package appears to have been damaged during transit, please contact us as soon as reasonably possible.
Please provide your order number and, where applicable, photographs of the package and products received. We will review the situation and work with the applicable delivery carrier or fulfillment service to determine the appropriate resolution.
9. Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us promptly with your order number and details of the issue.
We will review the order information and provide appropriate assistance in accordance with our applicable Refund Policy.
10. Contact Us
If you have questions about shipping, delivery status, tracking information, or an existing order, please use the contact information or contact form available on puregoblet.com.
When contacting us about an existing order, please include your order number so that we can assist you more efficiently.
We are committed to providing clear order and delivery information and making reasonable efforts to resolve shipping-related concerns.